An Introduction to MasterClass

What is MasterClass?
MasterClass was created to give anyone the ability to gain the wisdom and knowledge of the world’s best creators. The education platform offers affordable, engaging and inspirational online courses curated by world class instructors.

Through the MasterClass platform, instructors create engaging online classes with interactive assignments, course materials, student community and Q&A that creates a uniquely powerful educational experience.

What’s the format of a class?
We design the curriculum for each MasterClass with the instructor, so every class is unique. However, all MasterClasses include extensive pre-recorded video content, a class workbook, interactive assignments, and community activities.

Once you purchase the class, you can access the videos at any time. The video can be paused, fast-forwarded, and re-watched as many times as you’d like.

Students are also invited to use the class discussions below each video to share their thoughts, upload their work, and provide feedback on other student’s work.

How long is each class?
Each course consists of 2-5+ hours of video content. You can take the class at your own pace, so the number of weeks it takes to complete the course will vary. Specific class information can be found by selecting a class.

Do I have to complete the class within a specific time frame?
No. You can take the class at your own pace! Once you purchase your class, you have unlimited access to all the lessons in the class.

If you’re interested, the workbook provides a recommended pace for the class.

What does the enrollment fee include?
Once you enroll in the class, you have access to the following:

  • Access to every chapter in your course
  • A downloadable workbook with chapter recaps, important takeaways, and exercises
  • Membership to our active community of engaged students (upload your own work, or provide feedback on a peer’s!)
  • Access to any answers your instructor provides to any students’ work
    Class-specific tools to help you practice your craft (e.g., Christina Aguilera’s class features a range finder that allows you to determine your full vocal range)

Ready to enroll? Browse all available classes.

Will I be able to interact with my instructor?
Our instructors will at times provide feedback and answer questions to students during scheduled “office hours” that are made available to all enrolled students.

We also sometimes host special opportunities for student participation – for example, James Patterson held a co-author competition and selected one student to write a book with him!

Which topics are covered in the class?
The topics vary for each class. You can find the class syllabus for each of our classes on the instructor’s homepage of our website. Scroll down to the ‘Lesson Plan’ section to see the description for each lesson in the class.

What type of device / browser do I need?
You can view classes on any internet-enabled device, in any modern browser.

Will I have homework for the class?
No assignments are required, however there are suggested exercises designed to help you practice the skills you’re learning.

Can I give a MasterClass as a gift?
Yes! There is a ‘Give as a gift’ option on every class signup page.

What is your refund policy?
We offer full refunds up to 30 days after purchase.

I have more questions. Who can I reach out to?
Please visit our help center for more detailed questions and answers.

You can also email us anytime at support@masterclass.com or call at 1-855-981-8208. Our phone support hours are Monday – Friday, from 6am-6pm PST.

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